Comments on: A review of Blue Leaf book scanning service

By: Blue Leaf

Blue Leaf — Wed, 23 Nov 2011 13:03:08 +0000

We just wanted to post a brief update for our customers:
We have now added a direct link to our email address on our contact page (in case there is an issue with the contact form). We have also changed our primary email contact to a GMAIL account, which should be safer for SPAM filters. We hope that these measures will insure that our customers are able to get in contact with us, and we to them, without any problems. We are also targeting an email response time to less than 24 hours.

By: Blue Leaf

Blue Leaf — Tue, 22 Nov 2011 19:33:47 +0000

Hello from Blue Leaf,
and thank you for posting this review. A customer of ours had recently brought these comments to our attention; that some people are finding it difficult to get in contact with us. Please be assured that we respond to **every** email that is sent to us, usually with 48-72 hours (it has been somewhat of a busy season, but we will try to be more prompt in the future). If you have not gotten a response from us within 3 days after filling out our contact form, then it is possible that our email has been blocked by your domain or delivered to your SPAM inbox. SPAM filters have been getting very strict lately, and so we would ask that you please add our email to your allow/exceptions list. Also, in the event that you may be having problems using our contact form, we will be posting our email address on the same page as well, so you can email us directly instead of going through the form.

Another option of course would be to add a customer service phone number. But we would also have to raise our prices to cover the overhead involved with manning the lines. It is an option that we have considered, and could employ, if our customers are willing to pay more.

Blue Leaf Book Scanning.

By: Jeff Hdoges

Jeff Hdoges — Wed, 12 Oct 2011 16:13:52 +0000

Absolutely no customer support. I am not sure if the original post from K Wolf is a spoof or not.. So far my money is gone and nothing has been return. This service looked promising as the website was well done but we should have been leery of the fact that there was no contact info other than email.

By: Diane Fallon

Diane Fallon — Wed, 20 Jul 2011 01:27:23 +0000

Impossible to reach them. No phone number. I had books scanned and put into a kindle format and there are errors that need to be corrected, but I can’t correct them. I need to talk to a live person or even get an email, bust so far, nothing.

By: Chris Walters

Chris Walters — Wed, 09 Feb 2011 05:30:27 +0000

@k wolf, You’re welcome! The one other detail I think you should know is the resulting PDF file is quite huge — 750MB in the case of my test book.

Since the OCR Word doc they provided was mostly useless, owing to the mixed language issue I described in the review, I have to rely on the PDF, and it’s really too big to use in its current state. Some day I’ll have to resize it to something more useful I guess. If you plan on using the PDF directly, you might have to do the same thing.

By: k wolf

k wolf — Wed, 09 Feb 2011 04:30:49 +0000

Thanks! You brought up some very good points, most notably about errors that might occur in the scanning process. Thank you for taking the time to write this review- I wanted to take the time to thank you!
I have attempted to scan a 1000+ page book that I purchased for a class on one of the University’s overhead book scanners, but was unimpressed with the result- Adobe Acrobat Pro and any tool I tried to apply to the scanned-in PDF were unable to acceptably deskew and provide a useful OCR result. Not to mention, they were neither fast, nor free. I spent close to 2.5 hours physically scanning the book, processing the PDF in Acrobat, and transferring to my e-book reader. Not worth it! I would, however, consider this service (now that I know its legit, heh) in the future if I feel that the $$ is worth the reduction in backpack weight