Tag Archives: customer service

Barnes & Noble’s digital stumbling block: customer service

In the past few years that I’ve been writing about digital publishing, I’ve always been able to count on the blog An American Editor to be pro-Sony or pro-Nook — or at the very least to always present a non-Kindle … Continue reading

Posted in Barnes & Noble, business | Tagged , , , , | 1 Comment

Here’s how a local bookseller tried to get my future business

In my recent counter-tirade against the emotional outbursts that booksellers are frequently guilty of when they should be discussing retail strategies, I mentioned that the last time I contacted a local bookstore to offer feedback on what I want as … Continue reading

Posted in business, commentary, ebooks, news, online, publishing | Tagged , , , , , , , , , | 2 Comments

Free excerpts on the Kindle Store: you're doing it wrong!

“Many free Kindle books are awesome. Not this one… You don’t get 10 stories, you get mediocre previews of 10 books.” – Working Mom “Maybe I missed it in the description but this only had one section. I didn’t enjoy … Continue reading

Posted in books, business, publishing, self publishing | Tagged , , , , , , , , , , , | 2 Comments